3.13.3 Complaint Procedures Against the Commission or Its Accredited Institutions

Applicable Policy Statement.  Each institution is required to have in place student complaint policies and procedures that are reasonable, fairly administered, and well-publicized. (See FR 4.5). The Commission also requires, in accord with federal regulations, that each institution maintains a record of complaints received by the institution.  This record is made available to the Commission upon request. This record will be reviewed and evaluated by the Commission as part of the institution’s decennial evaluation.


JUDGMENT: Compliant


Southwest Texas Junior College has adequate procedures for addressing written student complaints and demonstrates that it follows those procedures when resolving student complaints.  The procedures for handling student complaints are printed in the SWTJC Student Handbook and Catalog under “Students Rights & Responsibilities” and the SWTJC Policy Manual FLD LEGAL and FLD LOCAL.

As stated in the policy manual “The purpose of this policy is to secure at the first possible level prompt and equitable resolution of student complaints, including those alleging discrimination on the basis of race, religion, color, sex, national origin, age, or disability.”  The student may be represented at any level of the complaint procedure . In the Catalog and the Student Handbook.

Student Complaint Sample 1
Student Complaint Sample 2


SWTJC Policy FLD Legal
SWTJC Policy FLD Local
SWTJC Catalog 2014-2016, pp. 101-104
SWTJC Student Handbook 2014, p
SWTJC Student Complaint Sample 1
SWTJC Student Complaint Sample 2


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